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Support and ticketing

Category: KBilling — Administration 1 Views 0 Helpful Votes

Configure departments and manage tickets, attachments and ratings.

Setup

  1. Create departments and assign notification addresses.
  2. Configure custom ticket statuses and escalation rules.
  3. Set mail-import/pipe behavior only after preventing email loops.
  4. Configure attachment limits, types, scanning and retention.

Ticket workflow

Staff can reply with the WHMCS-style editor, use predefined replies, change priority/status/department/assignee, and inspect customer ratings on staff replies. Client access is restricted to the ticket owner or permitted contact.

AttachmentsUpload storage must be non-executable. Keep extension, MIME, size, ownership and optional antivirus checks enabled; never trust a client filename.
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